While water damage due to a gasket issue is a rare occurrence, you can help avoid future issues by ensuring the following:
Avoid oversized screw heads
We recommend using the supplied #10, 1” mounting screws. While this suits most installations, different-sized screws may be required for specific vehicles. If you use a different sized screw, you must ensure the screw head does not contact the base plate gasket.
Avoid drilling/screwing at an angle
When fully-inserted, the screw heads must sit flush with the countersunk holes in the mounting base. Do not drill/thread the mounting screws at an angle or off-center, as this can pinch or obstruct the base plate gasket.
In general, these best-practice guidelines should be followed whenever installing exterior cameras:
The C3W9PD comes with a 3 year warranty from the date of shipment. Warranty conditions will be examined after our repair team receives the damaged camera and conducts a thorough investigation. If it’s determined that damage was caused by a failure to follow Safe Fleet installation recommendations, then the warranty may be voided and customers may be liable for repair costs.