For customers using Safe Fleet Navigator on the MDT, the first screen you should see after logging in is the Route Information screen. On this screen, you should see some data as well as a Navigate button.
As an installer, this is the extent of the verification procedure. If you see route data, then the MDT is successfully communicating with the Safe Fleet servers via cellular network. Your installation was successful and all components are operational.
If you log in and see that there is a Route Information screen, but there is no data or Navigate button, then this could be due to several factors:
- It’s possible that the SIM card inside the MDT is not active, and therefor unable to communicate with the Safe Fleet servers. As an installer, you cannot troubleshoot SIM card issues. You’ll need to inform the customer that you cannot see any data, the customer will have to contact Safe Fleet support to troubleshoot.