Issue:
I am requesting a video download in Depot Manager, but it keeps getting failing
Troubleshooting:
The following reason explains the failed video:
-
The vehicle was turned off and therefore there is no video recorded for the requested time.
o Try to download for a different Date/Time
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The NVR may have a bad hard drive.
o Check-in Depot Manager -> Diagnostic to see if the HDD is OK
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NVR is set to incorrect Date/Time. Make sure the time is up to date
o Turn on the bus
o Open Depot Manager
o Go to devices
o Select the Bus in question make sure the bus online
o Click on the arrow pointing down and select health diagnostic – check the date and time is accurate
For further troubleshooting, call the toll-free number 1.844.899.7366