NH16

Hybrid NVR

About

This page is where you can find training and documentation resources for our NH16 Network Video Recorder. We created this page to be a central location for resources like the latest product news, release notes, user guides, and more. If you are an NH16 customer, be sure to bookmark this page and visit often!

Download NH16 Spec Sheet

  • Released to Market: 19 June 2020
  • Latest NVR FW Version: 3.0.0.82
  • Evidence Manager Requirement: v3.4.0 and up
  • Depot Manager Requirement: v3.4.1 and up
  • Commander Requirement: v5.26 and up

Latest NH16 News

NH16 is now available!

19 June 20

The NH16 has just been launched, along with this dedicated NH16 page on Safe Fleet Community. Stay tuned to this section for future product updates as they become available.


NH16 Support Resources

In this section, you’ll find our NH16 support and training resources. The FAQs section will highlight some of our NH16 related frequently asked questions, and our Knowledge Base will provide links to articles dedicated to NH16 troubleshooting.

In our Documentation section, you’ll find user and install guides for the NH16 and its featured cameras and accessories. As we release firmware and software updates, you’ll find download links in the NH16 FW & SW section.

NH16 Recorder Guides & Spec Sheet

Here are a collection of user & install guides for the NH16. We’ve focused this section on recorder documentation only.


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    NH16 Guides

    NH16 Spec Sheet

NH16 Camera Guides

To make finding information easier, we've gathered all of our NH16 compatible camera documents here. These are the only cameras suppored by the NH series recorders.


NH16 Accessory Guides

We've collected all of our NH16 compatible accessory guides in one place for your convenience. If an accessory is listed here, then it is compatible with the NH16.


NH16 Software Guides

The following software products and associated user guides are compatible with the NH16.


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NH16 Firmware

The latest Nh16 firmware can be found here. All firmware files are packed inside a zip folder.


  • Show Files

    Firmware File

    Release Notes

NH16 Questions & Answers

As our support team fields more questions from our customers, we'll curate a list of Frequently Asked Questions and display them here for your reference. In addition to our FAQs, we also have a NH16 Knowledge Base. KB articles are written to provide troubleshooting instructions for commonly asked technical questions, where as FAQs typically don't have detailed instructions or troubleshooting steps.

FAQs


What are the NH16 storage capabilities?

The NH16 has 4TB primary storage (expandable to 8TB), and 512GB backup storage (expandable to 1TB).

What is a "Protected Alarm"?

Protected Alarm is a feature available on the NH16 that allows a portion of storage media to be reserved for alarm data (video, audio, and associated telemetry flagged by an event).

Normally, when storage media becomes full, the recorder overwrites the oldest data (including alarm data) with new recordings. If a Protected Alarm is specified, alarm data is preserved and not overwritten by non-alarm recordings until it has been stored for longer than a set period of time (user defined)

What cameras are compatible with the NH16?

The NH16 has 2 featured IP cameras that are available at launch (C3Q9PD and C3Q9PD)

For customers migrating from a previous generation NVR or DVR, the NH16 is fully compatible with our existing line of legacy IP, AHD, and Analog cameras. 

How many input signals does the NH16 support?

The NH16 supports up to 8 monitored inputs which are broken down as follows.

  • 5 Signal Inputs (Signals 1 to 5)
  • 2 Alarm Inputs (Alarm 1 & Alarm 2)
  • 1 Wake Input (mappable as Signal 6)
What are Signal Inputs?

These are special inputs designed to monitor a voltage level on the vehicle.  Voltage levels may be high or low.  For example, a brake voltage might be 0V when brakes are not active and above 5V when they are active.  Alternately, a door position switch might be above 5V when the door is closed and 0V when the door is open.  In each case, the voltage is either low (0V) or high (above 5V) and the signal input detects these levels.

Regarding Signal Inputs, what is Active High and Active Low?

Signal inputs must be programmed to react to a monitored voltage that is Low or High.  To have a signal react to a low voltage, set the Signal Level as “Active L” (Low).  Conversely, to have a signal react to a high voltage, set the Signal Level as “Active H” (High).  In each case, the signal will be seen by the DVR as “Active” when the monitored voltage is high or low, as programmed.

What are Alarm Inputs?

Alarm inputs are general purpose inputs designed to monitor a dry contact (contact without a voltage).  Monitored dry contacts may be N.O. (Normally Open) or N.C (Normally Closed).  An example of a N.O input might be a contact on a wheelchair ramp deployment system that is Open when the ramp is in storage mode but transitions to Closed when the ramp is deployed.  Alternately, a Driver Duress Button is often Closed under normal conditions and transitions to Open while the driver presses the button. 

NOTE:

Alarm inputs are Edge Triggered.  This means the input must transition from the selected “Normal State” to alternate “Activation State”.  Using the Driver Button as an example, the button must transition from not pressed to pressed for the DVR to see the input as active; the transition from pressed to not pressed is ignored.  Using the wheelchair ramp as another example, the ramp must transition from storage mode to deployed for the DVR to see the input as active; the transition from deployed to storage mode is ignored.

What is the Wake Input and what can I do with it?

Wake is a special input used to start the DVR without engaging the vehicle ignition.  The DVR reacts and functions as if the ignition input was triggered but startup reason is recorded to event and system logs as Wake instead of ignition.  A common use of the Wake input is to start the recorder whenever a vehicle occupancy sensor sees a person onboard the vehicle.

What does “Wake Input Mapped to Signal 6” mean?

If the Wake function is not needed, the DVR may be configured to disable function and instead trigger the logical input “Signal 6”.  When configured this way, the Wake input becomes a 6th signal input.  This may be of use if a systems deployment requiring an extra input.

NOTE: 

Wake input is physically limited to support an Active High input only. A voltage above 5v is required for activation of either the Wake or Signal function.

KB Articles


Show List of KB Articles

We just launched this product. No KB articles have been written yet, but stay tuned for articles in the near future.

Ask us a question!

Help us grow this FAQ! We'd love to hear from you and add your question to the list.

NH16 Layout Options

The NH16 can support up to 16 total cameras. But how many AHD can it support? Does it support any 4K cameras? Can you mix IP and standard analog cameras? The following diagrams should help to address these questions.

Full IP 1080p

  • Up to 16 x IP cameras
  • Directly connect any combination of C3W9PD, C3Q9PD, CHW8PD, CHQ8PD
  • For customers with legacy CHW8 cameras, an additional 12V POE Kit is required.

IP 1080 + 4K Mix

  • Up to 12 x IP 1080 plus 4 x IP 4K cameras*
  • Directly connect any combination of C3W9PD, C3Q9PD, CHW8PD, CHQ8PD
  • For customers with legacy CHW8 cameras, an additional 12V POE Kit is required.

*4K cams not yet released as of NH16 launch date.

8 AHD 8 IP 1080

  • Up to 8 x AHD and 8 x IP 1080p cams
  • AHD Cams: HD3W, HD3Q, HD1W, HD1Q, HD3U
  • Direcly connect any combination of HD3 (W, Q, U) and HD1 (W, Q) cameras to the NH16 rear ports
  • Directly connect any combination C3W9PD, C3Q9PD, CHW8PD, CHQ8PD to the NH16 Switch
  • For customers with legacy CHW8 cameras, an additional 12V POE Kit is required.

Mix AHD 1080, IP 1080, and IP 4K

  • Any combination of 16 cameras (max 8 AHD and 8 IP (1080p OR 4K cams)*
  • AHD Cams: HD3W, HD3Q, HD1W, HD1Q, HD3U
  • Direcly connect any combination of HD3 (W, Q, U) and HD1 (W, Q) cameras to the NH16 rear ports
  • Directly connect any combination C3W9PD, C3Q9PD, CHW8PD, CHQ8PD to the NH16 Switch

*4K cams not yet released as of NH16 launch date. Maximum qty = 4.