Overview
Diagnostics is a health report of a device. It contains device details such as network information, system information, system health, and disk information. You can retrieve diagnostics of a device to which Evidence Manager is connected.
Procedure
To retrieve device diagnostics:
- Log in to Evidence Manager.
- Expand Devices under Device Manager, find the device of your choice, and make sure that it is connected.
- Right-click this device, and click Run Diagnostics. Evidence Manager retrieves diagnostic information in a separate window.
NOTE: Diagnostic Data
Evidence Manager only retrieves diagnostic data; if you encounter an issue with the device, you must correct that either from the on-screen display or Depot Manager, depending on the type of issue.
For troubleshooting tips, see either the device-specific guide or the Depot Manager guide, available at https://community.seon.com/mv-documents/