Depot Manager Tutorial 26:

Working with Maintenance Cases

Overview

Maintenance cases allow users to track vehicle uptime. You can group, track, and schedule vehicle maintenance while keeping track of repairs. You can attach video, audio, GPS coordinates, and vehicle health diagnostics to maintenance cases. Use a maintenance case to collect the repair and incident data tracks on the dashboard. Set automatic email notifications to single or multiple depots for maintenance.

There are two ways to create a new maintenance case. You can create a new maintenance case in Maintenance > Maintenance Cases, or you can create a maintenance case after searching diagnostics for an issue.

Creating New Maintenance Cases (then adding Diagnostics)

The Depot Management window allows you to select the primary and secondary storage paths for video downloaded from the recording devices.

  1. Click Maintenance > Maintenance Cases on the main menu to open the Maintenance Cases screen.
  2. Click + to open the Create New Maintenance Case window.
  3. Enter a Title, assign the case, select the Priority, and enter a Device Title.
  1. Enter Notes to describe the issue.
  2. Click + to attach diagnostics.
  3. Click Save. The new maintenance case appears in the maintenance case list.

Creating New Maintenance Cases from a Diagnostic Search

  1. Click Maintenance > Diagnostics from the main menu to open the Diagnostics window.
  2. Click to select a device or devices from the drop-down list, then click Create new maintenance case to open the New Maintenance Case window.
  1. Enter a Title, assign the case, select the Priority, and enter a Device Title.
  2. Enter Notes to describe the issue.
  3. Click Save. The new maintenance case appears in the maintenance case list.

Opening and Updating Maintenance Cases

You can open maintenance cases to review them and then to edit them when issues are fixed.

  1. Click Maintenance > Maintenance Cases on the main menu to open the Maintenance Cases window.
  2. Select Edit from the drop-down menu next to the desired device. The Maintenance case edit – [case name] window opens. Here, you can make changes to the maintenance case. You can do the following:
    • Reassign the case by selecting someone from the drop-down menu.
    • Update the case by selecting Open, Assigned, or Fixed from the Status drop-down menu.
    • Change the priority.
    • Add/remove notes and/or diagnostics to the maintenance case.
    • Remove camera checks.
  1. Click Save to update the maintenance case.
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