CMMD Basics 02

User Interface

Main Screen Overview

Before starting to work with Commander, it is important to get familiar with the user interface. Commander presents several sections that display fleet information and holds various search and managing tools.

Let’s explore these software features:

  1. Dashboard: The Dashboard provides current information on the Fleet and holds the dashboard widgets and several filters that are used to narrow down the information displayed within the widget panes.

    The dashboard widgets can be described as follows:

    • General – Shows vehicles, their connection status in the network and their service status.
    • Alarms – Shows triggered alarms and their type, and download status.
    • Health – Shows DVR hard drives, cameras and GPS receivers requiring attention.
    • Downloads – Shows number, type and status of requested downloads.
  1. Search pane: Searches alarms, speeds, GPS and telemetry data automatically downloaded from DVRs. By default, it remains hidden but users can disclose it by clicking the left bar of the main Commander screen.
  2. Fleet settings: Allows fleet-related setup for Users, Fleet, Permissions, Groups, Vehicle types, Vehicles and Zones.
  3. Reports: Creates reports on DVR Health Status, Geofencing, Power Loss events and Login activity.
  4. Archive Manager: Manages automatically downloaded and manually scheduled archives.
  5. DVR Manager: Manages DVR firmware and configuration updates.

Windows Service

Users logged in with the appropriate permissions can see the Windows Service Status icon on the Commander dashboard.

Windows Service is installed on the Commander video server computer. It receives messages from DVRs when they are connected to the Commander network, and coordinates with the Commander cloud server to schedule video and data downloads from the vehicles.

The Windows Service button is located to the left of the top bar of the dashboard. When the Windows Service is communicating properly with the cloud server, the icon is green (see figure below).

To have a more detailed view of the Windows Service status, click the Windows Service button.

The Windows Services Status dialog window opens showing:

  • Yard ID.
  • Windows Service ID.
  • Windows Service version.
  • Date and time it was last in contact with Commander cloud server.
  • Windows Service connection status.

If the service is off line, the icon blinks red and orange on the dashboard, and displays red in the dialog window. Additionally, administrator users are sent an email to the address provided in their Fleet Settings user information.

TIP: Service Offline

    • Check that the fleet server computer and the Internet service are on.
    • Restart the Windows Service.
    • Call Seon Professional Services.

User Settings, Change Fleet and Log Out

The User Name button, located under the right corner of the main Commander toolbar, holds two functionalities displayed in a drop-down menu:

    • My Settings allows users to update their own account information.
    • Log Out is used to terminate the session and exit Commander.

To Access and Edit your Settings

  1. Click on the User Name button as shown on the right side of the figure.
  1. Once disclosed, click My Settings if you want to update your account information, and edit the user settings as needed.
  1. When the My settings dialog appears:

    • Enter User Name and Last Name are required fields (indicated by a red asterisk).
    • If desired, activate Email Alerts with the corresponding toggle.
    • Select the preferred Language in the provided drop-down menu.
    • Click Save.

To Change Your Fleet

  1. Click the User Name button as explained above. The Fleet ID dialog displays.

TIP: Fleet ID

Remember that if your computer is not saving the Fleet Information from earlier sessions, the Fleet ID dialog will also display during Login.

  1. Enter the Fleet ID.

  2. Click the Continue button.

To Terminate your Session

  1. Click the User Name button as explained above.

  2. When the drop-down menu expands, click Log Out. A confirmation message appears.

TIP: Return to Application

From the Log Out confirmation message you can always return to the Application Suite by clicking the provided link.


Passenger Transportation Support

Coban Support

Mobile-Vision Support

  • Monday - Thursday: 8am - 7pm EST
  • Friday: 8am - 6pm EST
  • Phone: 1.800.336.8475, option 3
  • Email: mvisupport@safefleet.net

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