Unable to FTP when trying to reactivate a Case. Written by Randy Campollo on March 21, 2024. Posted in MVI.
RMA’ed Focus X2 cameras show incorrect details when docked on an 8-bay or 6-bay dock Written by Randy Campollo on March 21, 2024. Posted in MVI.
Calibration Instructions for Bravo 4200 series SDK Written by Randy Campollo on March 21, 2024. Posted in MVI.
Setting up the DVR name after reset from DES web interface Written by Randy Campollo on March 21, 2024. Posted in MVI.
Multiple blank archives stuck in the queue Written by Randy Campollo on August 8, 2023. Posted in MVI.
How to fix bad user name (1*user_name) entry. Written by Randy Campollo on July 20, 2023. Posted in MVI.
“Cloud courier service expired and uninstalled” though the service is good. Written by Randy Campollo on July 20, 2023. Posted in MVI.
Listing files associated with a case from a DES postgresql database dump given a case number Written by Randy Campollo on July 20, 2023. Posted in MVI.
Recovering BWX-100 videos from the SD card with only the DES server available Written by Randy Campollo on July 20, 2023. Posted in MVI.
Resetting the serial number on a H1/H2 DVR Written by Randy Campollo on July 20, 2023. Posted in MVI.
Flashback Player shows black and white video playback Written by Randy Campollo on July 19, 2023. Posted in MVI.
Ingesting video files created by unserialized H2s stuck in a DES incoming folder Written by Randy Campollo on July 19, 2023. Posted in MVI.
Rimage error: Recorder Error Dialog on Recorder1: Could not create Disc. Written by Randy Campollo on July 19, 2023. Posted in Backup PC, MVI.
8-bay dock keeps restarting after firmware update attempt on DES Written by Randy Campollo on July 19, 2023. Posted in MVI.
Jira DES-3515 – Reboot Flashback every day at 2am Written by Randy Campollo on July 19, 2023. Posted in MVI.
Remove a BUPC entry from DES Written by Randy Campollo on February 19, 2023. Posted in Backup PC, MVI.
Flashback Player v5.x – “VFW Error, cannot play back the audio stream” workaround Written by Randy Campollo on December 12, 2022. Posted in MVI.
Remove a BUPC entry from DES Written by Randy Campollo on December 12, 2022. Posted in Backup PC, MVI.
Message on DES Home page says the Module WIFI report has an invalid license Written by Randy Campollo on December 11, 2022. Posted in MVI.
DES applications fail to launch after Java 8 update 351 Written by Randy Campollo on December 11, 2022. Posted in MVI.
The customer has no features available (License expired). Written by Randy Campollo on December 8, 2022. Posted in MVI.
H1 settings reset after being saved in DES 4.4.4.4 Written by Randy Campollo on December 7, 2022. Posted in MVI.
Body cameras are not showing up on the dashboard Written by Randy Campollo on December 7, 2022. Posted in MVI.
Manual upload of X2 videos if json files are broken. Written by Randy Campollo on December 7, 2022. Posted in MVI.
DVR/flashback does not connect to the DES Written by Randy Campollo on December 6, 2022. Posted in MVI.
Postgress won’t start because /tmp is full Written by Randy Campollo on December 6, 2022. Posted in MVI.
Access to Coban Video Repair PC and Tool Written by Randy Campollo on December 5, 2022. Posted in MVI.
BWX-100 cameras lose connectivity after update to DES 4.4.4.3 Written by Randy Campollo on December 5, 2022. Posted in MVI.
How to check the hostname in all locations Written by Randy Campollo on December 4, 2022. Posted in MVI.
How to edit and load DVR config file(Flashback 3 or Flashback HD) Written by Randy Campollo on December 4, 2022. Posted in MVI.
How to find who burned the backup disc (Bravo Only) Written by Randy Campollo on December 4, 2022. Posted in MVI.
Fixing upload issues on X2 Single-Bay Docks Written by Randy Campollo on December 1, 2022. Posted in MVI.
How to find out what services are running on the Server Written by Randy Campollo on December 1, 2022. Posted in MVI.
How to change the hostname if the customer gets an “Error 404” Written by Randy Campollo on December 1, 2022. Posted in MVI.
Videos from H1 DVRs show up on DES with admin as owner Written by Randy Campollo on December 1, 2022. Posted in MVI.
How to query all data user uploaded to the server and print it to a text file Written by Randy Campollo on December 1, 2022. Posted in MVI.
Evidence Manager License Renewal Notice (for Base Licenses Only) Written by Diego Sanchez on December 1, 2022. Posted in SFLE, SFPT.
Fixing time drift issues in 8-Bay docks with FW 2.4.2.2 Written by Randy Campollo on November 30, 2022. Posted in MVI.
Setting up Vehicle Viewer with Docking Station Written by Randy Campollo on November 30, 2022. Posted in Basic Viewer, MVI.
Unable to configure the EnGenius ENS500EXT-AC Wireless Access Point because Menu is not showing all the options Written by Randy Campollo on November 30, 2022. Posted in MVI.
How to convert a DEV Database to a Pro Database Written by Randy Campollo on November 30, 2022. Posted in MVI.
Updating 8-bay dock firmware using FTP and telnet Written by Randy Campollo on November 29, 2022. Posted in MVI.
After update to DES 4.4.4.3 + 8-Bay 2.4.2.2 + X2 01.09.55, ingested videos show wrong creation time Written by Randy Campollo on November 29, 2022. Posted in MVI.
Upgrading 8-Bay Docks via XD8 Config Tool Written by Randy Campollo on November 29, 2022. Posted in MVI.
Bravo printer failing to burn discs after imaging Written by Randy Campollo on November 29, 2022. Posted in Backup PC, MVI.
Jira DES-3515 – Reboot Flashback every day at 2am Written by Randy Campollo on November 28, 2022. Posted in MVI.
Search Video and other menu items are not visible(DES) Written by Randy Campollo on November 28, 2022. Posted in MVI.
How Digital Evidence Server (DES) server burns disks: Written by Randy Campollo on November 28, 2022. Posted in MVI.
DES-4.4.2 & 4.4.3 Activate logging for Java consumption issue Written by Randy Campollo on November 28, 2022. Posted in MVI.
User will get a white Screen when with Audio when they try to play back videos Written by Randy Campollo on November 28, 2022. Posted in MVI.
Get an Element Value error when you try to uninstall PostgreSQL on a DEV Written by Randy Campollo on November 27, 2022. Posted in MVI.
Rimage is getting a Java Certificate error even though Certificate is up to date and a Java exception is has been setup in Java setup. Written by Randy Campollo on November 27, 2022. Posted in MVI.
FB3 and FBHD Video Is defaulting to the Time 11/21/2012 Written by Randy Campollo on November 27, 2022. Posted in MVI.
Remove a BUPC entry from DES Written by Randy Campollo on November 27, 2022. Posted in Backup PC, MVI.